Question 1

What areas do you deliver to?

Accepted Answer

We deliver across Victoria, South Australia, Sydney CBD, and Queensland by special request. Delivery charges are based on distance and the number of staff required for setup.

Question 2

Can I hire equipment overnight for my event?

Accepted Answer

Absolutely! You can hire equipment overnight for your event. Just mention it in the notes when requesting a quote. Please ensure that all hired equipment is stored securely indoors and protected from weather conditions.

Question 3

Which items can I customise?

Accepted Answer

We have an extensive range of customisable items and packaging concepts. Check them out here and if there's anything else you'd like to see, just let us know and we will work our magic

Question 4

Do I need to arrange power for your equipment?

Accepted Answer

Most of our equipment requires 1-2 domestic power outlets. For outdoor events where an outlet is beyond 20 meters, you can hire a generator to ensure smooth operation.

Question 5

How much space do I require for your carts?

Accepted Answer

We have 3 cart designs, our classic wheeled cart, our curved cart and our mini cart. Our classic cart is 1600mm x 950 mm W. Our curved cart is 1200mm x 600mm w and our mini classic cart is 1100 mm x 700 mm.
We recommend between 2.5 x 3m2 of total space in your set up location to ensure safe positioning of cart, equipment, staff and sundries.

Question 6

Can I customise any of the food and drinks menu?

Accepted Answer

Absolutely! Our menu is ever-evolving and always customisable, so just reach out with your ideal menu and we will have our catering team create it for you.

Question 7

I have guests with food allergies, can you meet their dietary requirements?

Accepted Answer

Although we can provide dietary options, our caterer is not an allergen-free kitchen, therefore cannot guarantee that any items are free of allergens.

Question 8

My event is outdoors. What if it rains?

Accepted Answer

We love an outdoor event at Luna Hire (especially in Summer) but due to the electrical nature of the majority of our cart hires, we ask that you have an inclement weather back up plan. For the safety of yours guests and our team, we cannot set up in wet weather conditions. In the event of un-forecast rain during your event, our equipment will need to be switched off or a gazebo provided.

Question 9

How can I secure my event date?

Accepted Answer

To secure your event date, request and approve your obligation-free quote. Once approved, you'll receive an invoice. A 50% deposit is required to lock in your date, with the remaining balance due 14 days before your event. This ensures all customisations are completed and your event is ready for delivery!

Question 10

What are the payment terms for my booking?

Accepted Answer

Bank Deposit or Credit Card (Please note, credit cards will attract a transaction fee)

Question 11

How is delivery calculated?

Accepted Answer

The delivery cost is based on the type and amount of equipment ordered, the distance from our Geelong warehouse of the ease of access to the event location (stairs and lifts require additional tools and equipment and need to be charged accordingly)

Frequently Asked Questions